They should be able to help you resolve the payment problems you're facing. Be patient and thorough in your troubleshooting, and consider contacting both PayPal and Upwork support for assistance. It's important to address these issues promptly to avoid any payment disruptions. They may be able to provide insights or solutions regarding payment issues within the Upwork platform. Message PayPal on social media via the private message feature on. Write Need more help when conversing with the chatbot. **Upwork Support:** Additionally, you can also contact Upwork's customer support to report the issue and ask for assistance. Log on to the PayPal site and go to Contact us > Message us. They can provide assistance specific to your PayPal account and help diagnose and resolve payment issues.Ħ. **PayPal Customer Support:** If you've checked all the above and are still experiencing problems, consider reaching out to PayPal customer support. **Payment Source:** Confirm that your linked payment source (e.g., bank account or credit card) is in good standing and not experiencing any issues that might block transactions.ĥ. PayPal sometimes places limitations on accounts for various reasons, such as security or verification issues.Ĥ. **Check Transaction Limits:** Review your PayPal account for any transaction limits or restrictions that might be preventing the transaction. **PayPal Balance:** Ensure that your PayPal balance is not empty, or if you intend to use a linked credit card, that it has sufficient available credit.ģ. Make sure that you've completed all the necessary verification steps, such as confirming your email, linking a bank account or credit card, and completing any identity verification requirements PayPal might have.Ģ. **Verify PayPal Account:** Double-check that your PayPal account is fully verified. If you've already ensured that the name on your Upwork and PayPal accounts matches, and your PayPal account is properly verified and linked to a valid payment source, but you're still experiencing issues with payments, here are some steps you can take to troubleshoot the problem:ġ. They can be found in the Help section of the Joist App, or in the bottom right corner of your screen when using Joist on a computer.It can be frustrating when you encounter issues with payment methods on platforms like Upwork. Depending on the issue and whether or not youre logged in, youll see an option to message us, call us, use the PayPal chatbot, or ask the community. Our support team is also more than happy to answer any questions you may have. If you would like to learn more about how payment processing with PayPal works, Joist has an ever-growing list of helpful guides available in our Joist Payments with PayPal help centre. Some cases, like chargebacks, will take longer due to the nature of the issue. Issues related to your account or a transaction can typically be resolved quickly so long as you take the necessary steps outlined in the case. To access your Resolution Center, simply click the link below:Īfter you sign in, the Resolution Center will display any active and closed cases you may have.Īn active case will include the steps needed for you to resolve it, and give you a way to provide any documents or details that may be required. Resolve your case through the Resolution Center If you are experiencing issues with payments processed before you signed up for PayPal, please contact Joist directly for assistance. Please note: Our dedicated support team at PayPal can only assist with PayPal related issues. If you call or email after hours, they will respond to your message next business day. Depending on the issue, you'll see an option to Message us, access the Resolution Center. If the information you’re shown doesn't answer your question, scroll down and select Contact PayPal Support. Choose the issue that most closely matches your reason for contacting us. If you need further assistance, we have two ways for you to contact PayPal directly. To contact us on the PayPal app: Tap your profile photo. In most cases, following the steps in the Resolution Center (more details listed below) is the fastest and easiest way to resolve a payment issue. From here, you can take whatever steps may be needed to resolve your case. Make a payment or adjust your auto-payment. We encourage you to log in to your account and use our online servicing tools to: Review your balance or recent purchases. You can find the same information in the Resolution Center of your PayPal business account. Synchrony Bank provides PayPal Credit support at 84, Mon-Fri 8am-11pm ET, and Sat-Sun 9am-9pm ET. If there is an issue with your payment or your PayPal account, you'll get an email from PayPal explaining :
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